Return Policy/Disclaimer

Return Policy/Disclaimer: If a casket is being returned for any other reasons besides being damaged or defective, you will be assessed a 30% restocking fee.

Provided your order has not shipped, you may receive a full refund. Upon shipment of your order, the following policy applies:

Should you cancel or return an order, a 30% restocking fee will be deducted from your refund plus the return shipping cost. Cancellations must be made within 7 days of purchase.
We will replace or refund any caskets that arrive damaged or defective upon delivery at no cost to you. Returns must include the box and packaging the item arrived in.
As stated in Shipping Policy, delivery times are guaranteed unless delayed by circumstances out of our control such as Acts of God. Orders returned or refused due to delays caused by Acts of God will be subject to Return Policy.
Expedited shipping charges are non refundable.
If you refuse to accept delivery of the package and the package is returned to us, this will be considered an order cancellation and you will be subject to cancellation charges.
As we process the orders with great care and concern accordingly to the customers’ requirements and specifications; in return, we would like the customer to treat the order seriously. There is no exception to these charges. If you have any questions on your order or our products, you can email us and you will receive a response from us usually by the next day.
In the event that an item arrives damaged, customer has 7 days from the date of delivery to file a claim.
All returns must be made within 48 hours after receiving your purchased order or orders. We will exchange your purchase or credit/refund your order less shipping charges. All shipping charges are non-refundable and are the responsibility of the customer (both on returning back to us and shipping it back to the customer) unless we made a mistake in processing your order. If a mistake is made by us, we will either offer a 100% refund or send a replacement.
We will not accept returns for any product or products that appear to be used, soiled, or in any other condition different from the originally shipped condition. The original packaging must be kept in tact in the event customer requests a return.
It is the customer's responsibility when placing an order to make sure that the casket chosen meets all requirements for one's own religion and size. Once order is placed and shipped out, it is the customer's responsibility to comply with our return policy in the event you request to cancel your order.